It is not required you be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.

Rental prices are quoted for up to 48 hours. If you require items for an extended period of time, please call our office for pricing.

Deliveries are made anytime! Customers can even call on the day of delivery to change their delivery time, and our dispatch department can give you a one to three hour time window of delivery.

Yes, if arranged in advance.

• No deposit is required to reserve items.
• All credit card charges above $1,000.00 is subject to a 3% surcharge.
• Rental of all items is based on a one-day use. Additional charges apply for multiple day usage.

No, cleaning is not required on your end.

• Place your order as soon as you can to guarantee availability.

• Peruse our website by rental category and get to know our products.
• Always order 5 extra of everything of dishes or cutlery or 12 extra glasses for unexpected visitors or unexpected breakage when you set up.
• Let us know what time your event starts and finishes.
• We prefer to deliver the day before giving you time to setup.
• Give us the onsite contact person and mobile number.
• If delivering to a venue let us know their opening and closing times, let us know the onsite person on delivery.
• Make your final changes or additions 7 days before delivery date. Credit Card charges already made will result in a debit or credit.
• Please ensure you have the rental products ready for pick up on the specified date.
• If you choose for us to set up chairs & tables – please provide floor plan of setup.
• Please let us know if we are delivering above ground level, above ground level is an extra fee, if there is no elevator is an extra fee.
• If we are delivering to a party room – please provide person’s name who lives at the building, their suite number and phone number.
• Count all rentals when delivered and let us know of any discrepancies at least 4 hours before your events starts – the sooner the better.
• Last minute additions when the order is already delivered will result in a second delivery charge, we suggest you pick up the last minute additions.
• Let us know if we are delivering to a basement as some tables we rent do not easily go down steps to a basement.
• If same day delivery, please allow a 4 hour time window in our busy season same adheres for pick up.
• There are premium fees for specific delivery times and pick up times to cover the Ministry of Labour Law to pay a minimum 4 hours labor to workers after or before business hours.
• Rentals items misplaced that are not available when picked up are to be returned to us by the customer, or a service fee for us to come back and pick them up.
• Please look over your rental agreement to ensure accuracy is correct on your order, such as rental products, address for delivery, onsite contact person, delivery and pick up dates.
• Please feel free to call our dispatch the day before delivery for a 3 hour time window with no need to wait all day, and a delivery time window will be given.
• 3 hour time window is given because of unexpected traffic delays, some deliveries might take longer because of unexpected time to deliver each order to condo’s, businesses, venues.